Privacy Policy
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect two types of information:
a) Client Business Information
Business name, contact details, and service preferences
Appointment settings and availability
Call handling instructions and scripts
b) Caller/End Customer Information
When someone calls your business via our AI receptionist:
Name, phone number, and other details provided during the call
Call recordings and transcripts
Booking details such as service type, preferred time, and location
c) Website Usage Information
IP address
Browser type and version
Pages visited and time spent
Cookies and analytics data (via services like Google Analytics)
2. How We Use Your Information
We use the information to:
Answer customer calls and messages on behalf of your business
Schedule appointments or service requests
Provide a personalized call experience
Monitor service quality and improve performance
Communicate with you about your account
Comply with legal obligations
3. Data Storage & Security
All data is stored securely on encrypted servers.
Access to sensitive information is restricted to authorized personnel.
We use modern security protocols (HTTPS, encryption, authentication) to protect your data.
4. Sharing of Information
We do not sell or rent your data. We may share information only in the following cases:
With your explicit consent
With third-party services that assist in delivering our product (e.g. cloud hosting, SMS gateways) — under strict confidentiality agreements
To comply with legal requirements or respond to lawful requests
5. Call Recording Notice
Our AI receptionist may record calls for service quality and training purposes. By continuing a call with our system, you acknowledge and consent to recording as per applicable laws. You are responsible for informing your end users or callers if required in your region.
6. Cookies & Analytics
Our website uses cookies to enhance user experience and collect anonymized usage data. You can control cookie settings through your browser.
7. Your Choices & Rights
As a client, you can:
Access or update your information
Request deletion of your account or data
Object to certain types of processing
Contact us at [support@yourdomain.com] for any privacy-related requests.
8. Data Retention
We retain data only as long as necessary for:
Providing services
Complying with legal or regulatory obligations
Resolving disputes and enforcing agreements
Call recordings and transcripts may be stored for up to [X months] unless otherwise requested.
9. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of other websites or services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated date. Please review periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
[Your Business Name]
Email: [support@yourdomain.com]
Website: [www.yourdomain.com]
Phone: [Insert number if applicable]
