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Terms and Conditions

These Terms and Conditions ("Terms") govern your use of our website ([www.yourdomain.com]) and our AI receptionist services ("Services"). By using our Services, you agree to be bound by these Terms.

1. Services Provided

We offer AI-powered receptionist services, including:

  • Answering business calls

  • Booking appointments on your behalf

  • Responding to customer questions based on your instructions

  • Operating after-hours and/or 24/7 as per your selected plan

2. Client Responsibilities

As a registered business client ("you", "your"), you agree to:

  • Provide accurate and up-to-date business information, availability, and service offerings.

  • Notify us of any changes in business hours, holidays, or special instructions.

  • Ensure any customer data collected via our AI receptionist is used in accordance with your own privacy obligations and applicable laws.

3. Account and Access

  • You must create an account to access certain Services.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to notify us immediately of any unauthorized access or use.

4. Call Recording and Consent

Calls handled by our AI receptionist may be recorded for quality, training, or service purposes.

You are responsible for ensuring that your customers are properly informed of call recordings in compliance with applicable local laws.

5. Payments and Billing

  • Services are provided on a subscription or pay-per-use basis, depending on the selected plan.

  • Fees will be charged as outlined at the time of signup or renewal.

  • Invoices must be paid by the due date to avoid service interruption.

We reserve the right to change pricing with reasonable notice.

6. Cancellation and Termination

  • You may cancel your subscription at any time with [X] days’ notice.

  • We may suspend or terminate access if you violate these Terms or applicable laws.

  • No refunds are provided for unused services unless otherwise agreed in writing.

7. Acceptable Use

You agree not to use our Services:

  • For illegal or fraudulent purposes

  • To harass or mislead end customers

  • To transmit harmful or objectionable content

We reserve the right to suspend services for misuse or abuse of the platform.

8. Intellectual Property

All content, software, and technologies provided by us are our intellectual property. You may not copy, modify, or distribute any part of our platform without prior written consent.

You retain all rights to your business data, logos, and customer content provided for service delivery.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • We do not guarantee uninterrupted or error-free service, though we aim for high reliability.

  • Our total liability shall not exceed the fees paid by you in the past 3 months.

10. Data Protection

We take privacy seriously. Please refer to our Privacy Policy for information on how we collect and use personal data.

You are responsible for ensuring that your use of our Services complies with relevant data protection laws (e.g. GDPR, CCPA, Australian Privacy Act, etc.).

11. Service Changes

We may update or modify our Services, features, or pricing at any time. We will give reasonable notice of major changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction – e.g., State of Victoria, Australia]. Any disputes will be handled in the courts of that jurisdiction.

13. Contact Information

If you have questions about these Terms, please contact us:

[Your Business Name]
Website: [www.yourdomain.com]
Email: [support@yourdomain.com]
Phone: [Insert Number if applicable]